Call Center Solutions

Call Center Solutions

Experience the World’s Leading Cloud-Based Call Center Solutions.

Advanced Routing

Eliminate the need to transfer callers from agent to agent. With skills-based routing and interactive voice response (IVR) systems, callers are routed to the right agent the moment their calls connect.

Automated Workflows

Reduce average handle time and increase agent efficiency with automated workflows. When you have PGP Software do the heavy-lifting, your agents will have more time to do what they do best: foster customer loyalty.

Reporting & Monitoring

Help your team achieve its maximum potential with call monitoring capabilities and customized reporting. With PGP Software, you can respond instantly to the changing needs of your business.

Integrate with Over 25 Applications

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